Job Openings - Madison National Life

Job Openings

IT Business Analyst

Are you looking for a position where you can collaborate with coworkers, work in a small but growing company, expand your current skillset while having a work/life balance? If so, you will want to apply for this new position at MNL!

Position Summary

This position is responsible for support and maintenance of the Madison National Life Insurance IT business operations.  The specialist will focus on customer satisfaction in acting as the key contact for the enterprise performing system analysis, problem resolution, and satisfying user inquiries.  Keeping the systems environment in good working order to process business is of primary importance. We are looking for a professional with experience in both information technology and business administration. The successful applicant will serve as the liaison between the staff and IT departments of our company, leveraging the data the IT team extrapolates while also overseeing the selection and implementation of software programs and hardware resources. The ideal candidate for this position is detail-oriented and highly innovative. This person will also be responsible for translating business needs to IT solutions, and vice versa, with current programs, projects and initiatives in mind.

Primary Duties and Responsibilities

  • Provide Help Desk problem resolution to requested or independently identify processing constraints.  Includes problem recognition, analysis, research and using knowledge and judgment to select a best course of action to resolve issues.
  • Provide broad and in-depth expertise to assist users with software application usage questions.
  • In consultation with users, analyze, recommend, acquire, configure and install hardware/software solutions to meet specific business needs while adhering to Security Policies and Procedures. 
  • Resolve technical problems with desktop hardware and software by identifying the root-cause, evaluating possible courses of action and implementing a developed workaround or permanent solution.
  • Provide technical support for Dell, Lenovo, HP, IBM, Cisco, VMware, Citrix equipment and software.
  • Modify and customize commercial programs for internal needs.
  • Make determination when to contact outside vendor when equipment repairs, or replacements are needed.  Monitor vendor equipment repairs or replacements as required.
  • Maintain accurate inventory records of Company computing assets.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Ensure user conformance with Company Acceptable Use and Security policies, procedures and standards.  Recommend changes to these polices as needed to meet business needs.
  • Responsibility for meeting all agreed upon completion dates when participating on project teams. 
  • Partner with application owners to ensure each project meets a specific need and resolves successfully
  • Assume responsibility for project tasks and ensure they are completed in a timely fashion
  • Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
  • Compile and distribute reports on application development and deployment
  • Design and execute A/B testing procedures to extract data from test runs
  • Evaluate and draw conclusions from data related to customer behavior
  • Consult with the executive team and the IT department on the newest technology and its implications in the industry

Required Knowledge, Skills and Abilities

  • Knowledge of PC software, hardware, desktop operating systems, and Office productivity software.
  • Must be able to define and evaluate multiple solutions to the problem at hand and decide on the appropriate solution.
  • Must possess familiarity with desktop equipment troubleshooting, connectivity, assembly, and routine maintenance.
  • Must be able to work independently and without close supervision.  Must be able to exercise discretion and independent judgment in daily duties.
  • Be able to communicate effectively and develop excellent rapport with internal customers at all levels, coworkers, and vendor technical support staff. 
  • Must demonstrate consistent attitude towards excellent customer service.
  • Must have excellent organization and work habits to ensure 100% follow-through on problem resolution.
  • Must have excellent time-management and prioritization skills to manage multiple deadlines and competing priorities.
  • Must have problem sensitivity skills, the ability to tell or recognize when something is wrong or is likely to go wrong.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate degree in Computer Science, or equivalent experience.  Two years of PC support, maintenance, system analysis, and problem resolution. Experience troubleshooting networks and server support desired. A+ or Microsoft certification preferred.

Skills and or Abilities:  Individual must be self-motivated, have knowledge of principles, practices, and techniques of computer operations. Must possess good skills in following verbal and written instructions of a technical nature. Must have excellent written and verbal communication skills.

Please email your resume along with a cover letter, including your salary requirements, to: Recruiter@madisonlife.com