Frequently Asked Questions

For Group Coverage:

How do I contact the Group Claims Department?

You may contact our Group Claims Department here.

How can I look up claim payments issued to me?

You can look up your most recent 3 benefit payments from this website. Click here.

How do I request direct deposit of my disability benefit?

Please complete our Direct Deposit Authorization form and mail it, along with a voided check or savings account deposit slip, back to us at: 

Group Claims
PO Box 2865
Clinton IA  52733-2865

How can I change my federal tax withholding on my benefit payments?

Please complete IRS Form W-4S and mail it back to us at: 

Group Claims
PO Box 2865
Clinton IA  52733-2865

Can you issue a receipt for my premium payment?

We do not automatically generate a notice letting you know the premium payment has been received. If you pay by check or bank draft, you can verify the payment has been received by checking your account. You also have the option to contact our Customer Service Department.