At Madison National Life, we take care of our customers. While the art of personalized, high-touch service and concern over customer satisfaction is seemingly lost today, going the distance is what we do each and every day.
The trust that has been placed in us is taken very seriously. We understand the significant impact that a death or disability often has on the employee, their family and employer.
As a matter of fact, in 2017, 97% of our Group Term Life, Short Term Disability and Long Term Disability customers renewed their Madison National Life group insurance policy(ies)1. We attribute this incredible achievement to our:
- In-house Claims Department who develop relationships with every claimant, including their employer and healthcare provider, and do what is necessary to achieve the best possible outcome
- Claims management philosophy of emphasizing ability not disability, and employing rehabilitation and work incentive programs designed to accommodate and improve the claimant’s status
- Very stable team of senior claims specialists whose average tenure of 10 years at Madison National Life results in an uncommon level of customer service continuity
- Unusual practice of assigning a dedicated specialist to each claimant, and expertly training them to handle all life, short and long term disability income claims (when coverage is provided by Madison National Life) so benefit payments flow uninterruptedly